Here when you need us
Questions,
meet answers.
Planning a stay or already have a reservation? Send us an email and we’ll get back to you as soon as possible.
Email the innInfo@BonnieHillInn.com↗Email support only. The exact address is shared with confirmed guests.Good to know
Frequently asked questions
The essentials for a smooth stay, from arrival and parking to what you’ll find inside.
01What are the check-in and check-out times?+
Check-in begins at 3:00 PM and checkout is by 11:00 AM. We use a smart lock, so confirmed guests can check themselves in any time after 3:00 PM.
02Is this an entire home or a shared space?+
You receive full, private access to the entire three-bedroom, two-bathroom house. There are no shared spaces or other guests.
03What is the cancellation policy?+
Direct reservations follow our strict cancellation policy. Please confirm your dates before booking and review the complete cancellation terms.
04Are pets allowed?+
Unfortunately, pets are not allowed at the property.
05Is parking available?+
Yes. Bonnie Hill Inn has dedicated on-site parking, including a high-speed EV charger for electric vehicles.
06How far is the property from Universal Studios?+
Bonnie Hill Inn is just minutes from Universal Studios and CityWalk, making it an easy home base for your visit.
07What entertainment options are available?+
The home features a 100-inch smart TV and a separate 120-inch cinema projector, plus ultra-fast Wi-Fi measured at 422 Mbps for streaming.
08Will Ari be there when I come to visit?+
No, he most likely will not be. He is typically doing stand-up somewhere around the world.
Ready when you are